FREQUENTLY ASKED QUESTIONS

As long as we are customer friendly store, we’ve made quick guide for you, however our official store regulations can be found under links at the bottom of the site.
Our policies are in Polish language, however, for convenience of our customers our policies are currently in translation for English.

 

Q: Where Creepytables are located and how long shipping will take?
A: We are located in Poland (EU). We will ship as soon as possible (next day after receiving payment), but please allow 5 working days for shipping your package.
Please allow 30 days for delivery after receiving payment by us, we’re shipping with Poczta Polska (Polish Post).
In most cases delivery time will be much shorter, 7-14 days, depends the country of destination.
All of the packages are registered with shipping number in case of missing. We are packing our products with care.

Q:How can I pay?
A:You can pay with Paypal or credit card (even if you don’t have Paypal account).
Payment is provided by Paypal.

Q: Do prices inculdes any taxes?
A: Yes. All of the prices includes 23% of VAT tax.

Q: Does the package is packed well? I wish I will receive unbroken order.
A: Yes! We are packing with care to make sure your order will not be destroyed during delivery.

Q: I have a problem with my order (whatever is received already or not), what should I do?
A: Contact with us using contact form at the bottom of the site. We help you out for sure.

Q:How can I remove product from cart?
A:Just set quatity to 0 and update cart.

Q: There is something wrong with my order and I want to return it or cancel transaction for some reason, can I do that?
A: Yes, we need to make sure that all of our customers are happy. Please contact with us using contact form.